Company Cites FootPrints' Ease-of-Use, 100% Web-Based Architecture, and Multi-Project Functionality as Top Reasons for Selecting the Award-Winning FootPrints Service Desk
UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that Webmedx, one of the largest medical transcription outsourcing companies in the United States, has selected UniPress' FootPrints(R) to centralize IT support for nearly 500 home-based and remote workers. The company, taking advantage of the product's flexible design, is also using FootPrints extensively to track and manage all development work, issue tracking, and new enhancements related to the company's unique enterprise document technology - WebmedxEnterprise(TM).
FootPrints is an award-winning line of web-based service desk automation software that centrally tracks and manages all incoming service and support requests received from multiple communication channels, including phone, email, the Web, and chat.
Webmedx selected FootPrints for its superior reporting capabilities, escalation features, ease-of-use, and most importantly, its web-based design. "Our solution center, or help desk, is split between offices in Pittsburgh, PA and Spokane, WA, so it is very beneficial to have a web-based system like FootPrints in place," said Lena Cress, Manager of the Solution Center at Webmedx. "Having one centralized system that is easily accessible via a web browser enables us to distribute workflow evenly to all of our agents."
Webmedx also noted FootPrints' flexibility and multi-project design as key factors in its purchase decision. "We really like that FootPrints can support multiple projects across different departments, and that the product can be customized to fit our needs," said George Liptak, Vice President of Technology and Development at Webmedx. "We are able to use FootPrints as our issue tracking system to send status of an issue, assign work to employees, and/or check the status of any ticket. Simply put, FootPrints enables us to track and manage all issues that we put into the system quickly and efficiently."
Since the implementation of FootPrints, Webmedx has been able to process thousands of more tickets per month, while closing tickets at a faster rate. There are anywhere between 5,000 - 8,000 tickets processed per month in the solutions center/help desk project at Webmedx. The company open and closed more than 100,000 tickets in the past year alone.
To read more about how Webmedx has benefited from FootPrints, please visit: http://www.unipress.com/footprints/webmedx.html
About Webmedx, Inc.(TM)
Webmedx technology is focused on the production and access of clinical information. Webmedx integrated applications and advanced workflow solutions enable healthcare organizations to address the complex and costly process of report production, patient information access and revenue capture management. As a full service Applications Solutions Provider, Webmedx offers application software, data center hosting, implementation and integration services, network management, and maintenance & support. Founded in 1996, Webmedx, Incorporated is privately held, and headquartered in Pittsburgh, PA.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,500 corporate organizations, government offices, and educational institutions, including BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.
UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.
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