In meeting transcription goals of HIMS departments, transcription performance – as well as strict security and privacy compliance with HIPAA – is ultimately only as reliable as the technology platform used in creating those records. For HIM directors, whether they handle transcription in-house or through an outsourced vendor, controlling their technology platform is critical to ensuring the privacy of their PHI – and to maintaining the uniform high quality of their transcription deliverables.
Hospitals, group practices and MTSOs all need a flexible, feature-rich, technologically advanced platform that is both easy to adopt and to deploy. Addressing this need, Spantel – long an innovative market leader in ASP-based transcription platform technology – today announced a sophisticated, on-demand Web-based dictation/transcription solution, Hospital Direct™.
“Hospital Direct is the easiest to adopt, most flexible transcription platform on the market,” Spantel’s founder and CEO Janak Pandit explained. “With a user base numbering in the tens of thousands, Spantel’s Hospital Direct management system – which has superseded our Technology Subscription Program (TSP) – is based on a mature solution that has offered the market advanced thinking and technological refinements in operations management for transcription for nearly a decade.
“In nearly a decade of providing the market increasingly sophisticated transcription platforms,” Pandit said, “we have continually made a point of learning – from hospital HIM directors, group practices and MTSOs – what they need in a platform; then we’ve gone forth and solved the most pressing of their unmet needs.
“They told us, in a word, that they needed flexibility,” he pointed out.
“Flexibility to replace legacy systems that had limited features that did not evolve with changing needs, and still required in-house IT costs to remain operational.
“Flexibility to easily manage, replace or add transcription vendors to quickly and consistently meet transcription goals of quality and turnaround times.
“Flexibility to benefit from speech recognition technologies that promise improved productivity, reduced costs and increased privacy and security.
“Taking their input to heart,” Pandit explained, “we have developed the single most flexible system on the market today, Hospital Direct. This ASP-model, Web-based system is a remarkably flexible dictation, transcription and workflow management system – one that addresses all of those concerns in a manner that makes it simply the most productivity-oriented, efficient and cost-effective transcription platform available today."
In nearly a decade of meeting the needs of tens of thousands of end-users, the Spantel system has continually evolved. Its latest evolution has become, in effect, a new product – Hospital Direct. That constant evolution not only benefits new clients, attracted by new features and options, but it also benefits existing clients by enabling them to adopt additional features that their own evolving needs.
“Meeting both the current and future needs of our customers is our top priority – and, with our central deployment as an on-demand, Web-based service, meeting this priority is guaranteed,” Pandit explained. “With Hospital Direct, we meet their needs for a continually-upgraded, state-of-the-art system, all while freeing them from the heavy investment of IT time and financial resources that an on-site deployment would need. Freeing HIM directors from the costs and implementation problems inherent with software, while giving them maximum flexibility in implementation and use, were the primary reasons for evolving our product into Hospital Direct.
“An important feature involves the local deployment of the dictation server,” Pandit said, “with Web-based central access to workflow systems. This ensures in-house control of dictation while allowing our clients to benefit from enhanced operations management capabilities.”
Spantel’s greatest strength is the remarkably brief response time needed to deploy new customers, as well as to meet the changing needs of existing customers. “We make the start-up experience painless,” Pandit pointed out. “We do this by placing minimal requirements on scarce IT resource. Our intuitive system, one that flexibly adopts existing keypad controls, facilitates a seamless transition for doctors and other users.
“In this way, Spantel’s Hospital Direct virtually guarantees trouble-free performance,” Pandit concluded. “In designing Hospital Direct, we have engineered into our system the features and attributes most in demand by health information and MTSO management teams. These include lightning-quick deployment; ease of use; unparalleled, feature-rich workflow control; real-time accountability and transparency; and built-in cost savings.”
Significant features in Spantel’s new Hospital Direct include:
* Dictate using toll-free, handheld and PACS-integrated dictation software
* Reports that measure productivity, utilization, costs and deliverables performance
* Documentation completion tools – online editing, e-signs, export, print
* Security with role-based access control, logs, encryption and time-outs
* HL-7 interfaces to any system, remote printing and fax distribution
* Speech recognition that supports the delivery of CDA document format
Hospital Direct is a complete system; however, to further enhance flexibility, Spantel will soon be announcing two new optional features – a “Team Module” that will enhance managers’ ability to monitor workflow and control jobs over a broad range of MT vendors and in-house transcriptionists; and an incredibly sophisticated automated speech recognition system that will not only significantly increase productivity, but offers further flexibility in format, such as enabling HL-7 CDA documents.
About Spantel LLC
Spantel is a provider of dictation/ transcription management solution and services that is speech-recognition enabled. Partnering with our MTSO customers, Spantel provides the quickest and absolutely painless deployment and use experience that improves transcription performance, meets changing needs of HIMS, and brings the latest in technology to reduce costs. Spantel’s Hospital Direct is rated by its clients as the most comprehensive and well thought-out solution in the market.
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For more information, please visit www.spantel.net, call 732-821-1075 or email info@spantel.net.
